Introduction

These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

Who are we?

Company Name: AuroraStar Holistic Therapies & Training

What We Do: Holistic Therapies & Training

Address: The Cabin, 11 Wellington Road, Shortstown, Bedford, MK42 0UT

Email: sam@aurorastar.co.uk

Telephone: 07890 038677

Licence to use website

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

(a) republish material from this website (including republication on another website);
(b) sell, rent or sub-license material from the website;
(c) show any material from the website in public;
(d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
(e) edit or otherwise modify any material on the website; or
(f) redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter);

Acceptable Use

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

You must not use our website to transmit or send unsolicited commercial communications.

You must not use our website for any purposes related to marketing without our express written consent.

Data Policy

What information is being collected?

Contact/Enquiry/Quick call back forms

The personal data, which we collect in these forms, are:

  • Name
  • Email
  • Telephone Number
  • IP Address

We will ask for the above data so that we can identify who you are and discuss your enquiry with you. We may also ask for other relevant information. We will use this information to take your enquiry and respond appropriately to it.

The data, which you share on these forms, are only used to enquire about our services. The data you share on these forms are not used for marketing purpose unless opted in.

Cookies

What are Cookies?

Cookies are small files created using numbers and letters combined to create online cookies. These files are stored on the hard drive of the user’s device and allow a web browser and/or website to store information. These packets of information are then reused the next time you visit the website to create a better, more efficient user experience.

The majority of web browsers allow partial control of cookies by using the browser settings on your chosen device. If you would like to know more about cookies and understand how they work, you can utilise websites such as www.aboutcookies.org.

What we use cookies for?

Please Note: By using our website, you are in agreement with our cookies policy. We may store and access cookies on your device.

Website Analytics

There are set cookies created by Google that are designed to collect information about how users interact and behave on a website. These cookies are used to store information, such as what time your current visit occurred, whether you have been to the site before, and what site referred you to the web page.

These cookies contain no personally identifiable information but they will use your computer’s IP address to know from where in the world you are accessing the Internet.

Google stores the information collected by these cookies on servers in the United States. Google may transfer this information to third-parties where required to do so by law, or where such third-parties process the information on Google’s behalf.
The data collected is done so anonymously to ensure personal information is kept secure. You can learn more about Google’s cookie protection policy here.

How to control cookies

You can control and/or delete cookies as you wish – for details, see www.aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Who will it be shared with?

We will not sell any personal information to third parties. We will not share your information with third parties for marketing purposes.

We may pass your information to third party service providers who we have engaged for the purpose of hosting and maintaining the site and completing tasks and providing services to you on our behalf. These third parties are contractually required to use it only to provide their service to us, and contractually barred from using it for their own purposes. We disclose only the personal information that is necessary to deliver the service.

This website contains some links to other websites. We are not responsible for the privacy practices of these websites and recommend that you read the privacy statement of each website that you visit via a link from this website.

Updates

We may update our privacy policy from time to time. By continuing to use the services and our Website, you agree to the latest version of our privacy policy. Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

How can you contact us?

If you want to opt out of direct marketing or to discuss how we use your personal data along with any issues regarding the website please see the following.

  • Follow the unsubscribe instructions in the last marketing message you received to no longer receive any marketing messages.
  • Send an email to info@aurorastar.co.uk
  • Call us on 07890 038677
  • Send a letter to our company address: The Cabin, 11 Wellington Road, Shortstown, Bedford, MK42 0UT

Etiquette, Disclaimer, Terms & Conditions, Cancellation Policy & First Time Male Clients Policy

For the respect of the massage therapist and other clients, please follow our etiquette code before coming for a treatment.

Terms & Conditions of Booking

48 hour cancellation policy

A non refundable deposit of £10 will be taken to secure every appointment at AuroraStar Holistic Therapies & Training. This is taken at the time of booking and will be taken off the price of the treatment.  If the appointment is cancelled within 48 hours notice and re-booked for another date the deposit will be transferred to the new appointment (up to a maximum of 3 times). Any cancellations under the 48 hours notice will unfortunately lose the deposit.

  • Have good hygiene and cleanliness
  • Do not schedule a massage if you have an acute or contagious illness
  • Do not consume alcohol or drugs prior to your massage appointment
  • If you arrive late for an appointment the remaining time will be used to its best advantage.
  • Gift vouchers are non refundable.
  • When booking the first appointment please allow up to 30 mins consultation time. You will be asked to complete a medical questionnaire and to sign a declaration. Some medical conditions are contraindicated, please mention any current medical conditions at the time of booking your appointment.
  • please note no claim has been made to cure or guarantee the benefits of any treatment.
  • Complementary holistic therapies are not medical treatments and are not intended to replace allopathic medicine.

AuroraStar Holistic Therapies & Training Terms and Conditions for Training:

 All deposits and payments are strictly non-refundable. In the event of a genuine reason for cancellation (proof of which may be required) a request for transfer to a later course will be considered at the discretion of AuroraStar Holistic Therapies & Training. Courses transferred will incur an administration fee of £35. No refund or transfer will be available to students who do not attend a course on the day on which they are booked.
A £50 deposit must be paid to secure your training and hold your date. The balance will fall due 28 days before the commencement of the course.

If your course is due to take place in less than 28 days full payment is required to hold and secure your date.

 If for any reason a course is cancelled by AuroraStar Holistic Therapies & Training a full refund will be given.

Training Manual: Once full payment has been received, students will be sent the Training Manual in PDF format via email with their confirmation and receipt.
We ask that students read through the manual as it will prepare them for their training. Students may wish to print off a copy to take with them on the day of training, but it isn’t compulsory as training does cover much of what is included in the manual. Students may wish to take a notepad and pen to take notes.   A hard copy of the routine will be provided.

PLEASE NOTE. The manual remains the Intellectual Property of AuroraStar Holistic Therapies & Training and may NOT be reproduced, photocopied or used by any unauthorised person for teaching and training purposes without written consent from AuroraStar Holistic Therapies & Training. We believe in transparency and follow a strict Code of Ethics so should a student have their own Training School and would like to use the AuroraStar manuals for teaching purposes, they are requested to contact us about the possibility of having the course material rebranded. Legal action will be taken if this clause is breached.

 Students will be asked to complete a health consultation form and sign a declaration before receiving a treatment during their training. Students are advised that they are responsible for their own health and well-being and undertake courses and participate in practical training, both giving and receiving treatments, without prejudice and at their own risk.  If a student is having “one to one” tuition they may receive a taster treatment facilitated by their tutor, but this is NOT GUARANTEED.

Students will behave in an adult manner and be polite to fellow students and their Tutor.  Should students act in a manner deemed inappropriate by the tutor they will be asked to leave, and no further training will be offered.  The offending student will lose any fees that have been paid in respect of their training.

Students will act in an ethical manner befitting their role as a therapist.  Any disclosures during training will be treated in the strictest confidence.

For health and safety reasons, students may be asked to remove jewellery during their training.  It is the student’s responsibility to keep all personal belongings safe.  AuroraStar Holistic Therapies & Training does not accept any liability for loss or damage to property whilst at the training venue. AuroraStar Holistic Therapies & Training does not accept liability for loss or damage to vehicles whilst students are undertaking training at the training venue.

It is the student’s responsibility to ensure that the course they are studying with AuroraStar Holistic Therapies & Training will be recognised by their current insurer, employer or future/prospective employer or future training provider.

All AuroraStar Holistic Therapies & Training courses are accredited by VHMBTAHTT who award the qualification and are insurable by Wellbeing Insurance https://wellbeinginsurance.co.uk/

If a student already has insurance cover in place it is their responsibility to check that their insurers will offer cover for the modality for which they are receiving training BEFORE undertaking any AuroraStar Holistic Therapies & Training Courses.

AuroraStar Holistic Therapies & Training does not accept responsibility, nor will a refund be given, in the event of an employer, training provider, professional organisation or insurance company NOT accepting an AuroraStar Holistic Therapies & Training qualification. Students are requested to refer to the AuroraStar Holistic Therapies & Training website where they will find a FAQ page for further information. http://www.aurorastar.co.uk/frequently-asked-questions.php

Students studying a modality where case studies are a requirement, such as Swedish Body Massage, Aromatherapy Massage and Reflexology, who do not have insurance in place are advised to obtain Student Insurance before undertaking their unsupervised case studies.

Details of Student insurance: https://wellbeinginsurance.co.uk/

Students will qualify for a discount off their first premium when insuring with Wellbeing by quoting “AuroraStar”

Once the student has successfully completed their case studies, they can upgrade to full insurance. Some students may decide not to take out student insurance, however, AuroraStar Holistic Therapies & Training does not accept responsibility should a claim be made against a student whilst undertaking their case studies.

Students who are qualified in other modalities and already have insurance in place do not need to apply for student insurance. Likewise, students undertaking training where case studies are NOT required, will not need to take out Student Insurance. However, once qualified, students will require full membership insurance to practice professionally.

 From time to AuroraStar Holistic Therapies & Training may be required to make amendments to the course manuals to comply with changes in legislation within the industry. It is the student’s responsibility to keep up to date with current changes within the industry and the terms and conditions of their insurers. AuroraStar Holistic Therapies & Training does not accept responsibility for changes in legislation that occur after the student qualifies.

With the exception of Swedish Massage Diploma, Reflexology Diploma and Aromatherapy Diploma, where case studies are required, students will be awarded their qualification on the day of the course*, however, if the tutor considers that the student requires further instruction students may be asked to carry out case studies to prove competence and may be required to attend for further training before their Diploma will be issued. If additional training is deemed to be required it will be provided free of charge on the understanding it is undertaken within a month (subject to availability)  Should the student not attend for further training within the given time they will be required to undertake the course again before attaining their qualification and the full fee will be applied.

*Occasionally a qualification will be posted to the student.

AuroraStar Holistic Therapies & Training provide quality training and have a policy to treat all students with respect and confidentiality.  Should a student have any complaints about their training, they must put their complaint in writing.  Students can be assured that any correspondence will be dealt with promptly.

 Privacy Policy:

Your privacy is important to us. In line with General Data Protection Regulation (GDPR), we are required by law to obtain your written consent to hold the information which you provided on your Booking Form, Consultation Form, and Initial Assessment, safe and secure.

By signing this form, you are opting in and consenting to AuroraStar Holistic Therapies & Training holding and processing your personal data and sharing it with your tutor, for the purposes of ensuring that you are medically suitable for your training, and where there are two students enrolled, giving and receiving a treatment, and to comply with insurance requirements. The information will be held confidentially and not shared with anyone else. By law we are required to retain your information for 7 years from your last visit for insurance purposes, and once that time has elapsed, paper consent forms will be shredded, and records held on a secure computer will be deleted, with advice from a professional to ensure this is done satisfactorily.

You may opt out of receiving communications at any time by contacting us by email : sam@aurorastar.co.uk  Please note that all processing of your personal data will cease once you have withdrawn consent, other than where this is required by law (the medical history and insurance requirement), but this will not affect any personal data that has already been processed prior to this point.

If you do not give your consent, we will be unable to use your data, except in certain limited situations, such as where required to do so by law (the medical history and insurance requirement) or to protect members of the public from serious harm. You can find out more about how we use your data from the “Privacy Notice” which is available on our website: http://www.aurorastar.co.uk/privacy-policy-and-cookies.php

We are required to allow you to view your information at any time – you may contact us should you wish to do so, and if you are not happy with the way we are holding and processing your data, you have the right to complain to the ICO.

Occasionally we will request to take photographs/videos of you during your training.  We will liaise with you on the day to choose the pictures/videos you are happy with. We ask for your consent by requesting a signature which will also give us your permission to tag you and use the pictures/videos on our Facebook, Instagram Pages, and Websites for marketing purposes (You may also share the posts and pictures for your own marketing and to promote your new modality)

 

Client – Therapist / Student Relationship

The relationship between the massage therapist and clients / students is strictly professional. Sexual or inappropriate behaviour will not be tolerated, if the client or student displays such behaviour the therapist / tutor will immediately terminate the session and the client will be liable for full payment.

New Male Massage Clients

In the interest of personal safety the therapist at her discretion may initially offer 30 minute back neck and shoulder massages only, before being comfortable with offering other types of massage.